Send crash logs

If the client does not start, crashes, freezes on the login screen or while loading, first check the Common Issues page. If you can't find a solution there, send us your crash log. It helps us identify the problem and find a solution for you.

Where to find the log file

The game writes its log to a file called Player.log. Where it is stored depends on your operating system:

Operating system	Log file	Quickest way to get there
Windows	%USERPROFILE%\AppData\LocalLow\AlternativaPlatform\TankiX\Player.log	Press Win + R, paste the path and press Enter.
macOS	~/Library/Logs/AlternativaPlatform/TankiX/Player.log	In Finder, press Shift + Cmd + G, paste the path and press Enter.
Linux	~/.config/unity3d/AlternativaPlatform/TankiX/Player.log	In your file manager, press Ctrl + L, paste the path and press Enter. The .config folder is hidden by default.

Note: Older guides mention an output_log.txt file inside the game folder. Since a client update that file is no longer used – the log is now only stored in the locations above.

How to report a technical issue

Open the Player.log file from the location for your operating system (see the table above).
Upload the file to a cloud storage (Google Drive, Dropbox, Yandex.Disk or any other service that lets us view the file without downloading it). Alternatively, copy the content of the file and paste it into Pastebin.
Search the Common Issues page for your problem – chances are there already is a solution. The end of the log usually shows what went wrong and helps you find it faster.
If you didn't find anything, please contact us and send the link to the crash log together with a detailed description of the problem.

Warning!

Do not restart the game after an error! The log is overwritten every time the game starts. Follow the steps above right away.

Already restarted the game? Check whether there is a file called Player-prev.log in the same folder. It normally contains the log of the previous session – send us that file instead.