Customer Support

Please check out Common issues for a list of common issues and how to resolve them. If you are unable to resolve the issue, please contact us for further assistance.

Technical issues

Technical issues like crashes, connection issues, and other problems produce error logs that can help identify the cause of the issue. Learn how to get crash logs and how to send them with your report. Screenshots and videos can also be helpful in diagnosing the issue.

Player reports

If you encounter a player who is violating the game rules, please attach a link to screenshots or videos of the violation to your report. Describe the situation in detail, give us as much information as possible, and provide the player's nickname. We can only take action against players who have violated the rules if we have proof of the violation.

Contact us

You can contact us on the following platforms which are ordered by response time and flexibility:

Our official Discord server
Email: [email protected]