ENCommon issues
On this page, you will find a list of common issues that players may encounter. If you are experiencing any of these issues, please follow the steps provided to resolve them. If you are unable to resolve the issue, please contact us for further assistance.
Maintenance
The game may be temporarily unavailable due to a server restart or maintenance. In most cases this takes less than 5 minutes. If you keep the game open, it will automatically reconnect once the maintenance is over. If the maintenance takes drastically longer, please reach out to us.
Crashes
We are talking about a crash when the game suddenly closes and/or shows an error screen. Crashes produce error logs that can help identify the cause of the crash or find a solution on this page. Get crash logs.
First steps to resolve crashes on your own
- If it's a crash on startup, try running the game as an administrator.
- Restart your computer.
- Make sure your drivers are up to date.
Required resources are corrupted or missing
Starting the game as an administrator once should fix this issue.
Connection issues
No connection to server
This issue can be caused by a number of factors. Here are some steps you can try to resolve it:
- Check your internet connection.
- Restart your router.
- Restart your computer.
- Try connecting to a different network.
- Try using a VPN.
Lags and freezes
Try the following steps:
- Check your internet connection.
- Restart your network connection.
- Restart the game.
- Make sure no other programs or devices are heavily using your network.
Other issues
File explorer opens when launching the game
Starting the game as an administrator once should fix this issue.